Brand Advertising in the Age of COVID-19
Have you been following Burger King’s “De La Quarantaine campaign”? I think it’s kind of brilliant, and holds lessons for all marketers who want to ensure their brands remain relevant during the pandemic and, more importantly, once the quarantine is lifted and life goes back to normal. Now that a large swath of the European public is under quarantine Burger King decided to present all the key ingredients of its signature sandwich so that people can make it for their families at home.
The “Quarantine Whopper,” or “Le Whopper de la Quarantine,” can be made at home using a variety of store-bought items.
Staying top of mind is the very essence of brand marketing and for reasons I’ll cover in this post, COVID-19 is an ideal time for branding campaigns.
Is it likely that people will go out and purchase all 9 ingredients? Maybe, maybe not, but that’s not the point.
Clearly Burger King is telling its customers, “hey we know you miss us, but we’ll be here when this passes.” And if families decide to reproduce le whopper in their own kitchens as a coronavirus project, well that’s all the better for cementing a customer relationship.
That’s one reason why I think it’s brilliant. The second is because it recognizes that right now, the home is king. It’s where families now work, attend school, exercise, socialize, entertain themselves and prepare and eat every single meal. And it’s also the place where consumers will see and respond to brand engagements. Of course, you might need to allow the first 14 days of your trip to quarantine, depending on where you go!)
In the capitalist world of digital advertising, demand has a direct impact on supply. The fewer the advertisers, the more supply there is. The more supply, the lower the costs, which is exactly where we are today: across Europe, the cost of digital inventory is down 20%, even though consumers across the continent are spending more time online than ever before.It seems to me that upper funnel, brand awareness campaigns are a really good idea at the moment because, like Burger King, it recognizes that while people can’t go out and buy at the moment, it keeps their brands top-of-mind.
Household Targeting Trumps Behavioral Audiences
I’m not much of a fan of behavioral targeting for many reasons, but right now it feels exceptionally useless. In the span of two months the behavior of every family member has radically changed as a result of the quarantines, so how can it possibly help you find consumers who will be open to your brand messaging?
I much prefer targeting based on household characteristics: presence of children in the house, renters vs. owners, level to education, and so on.These are long-term characteristics perfect for upper funnel approach; not short term needs guessed at by a handful of online behaviors, like sites visited (assuming such campaigns can pass muster with the privacy regulators).
Home is King
In our article, The Digital Side Effects of Coronavirus, we note that home is now where we live, work, play and go to school, and that means we need services that allow us to continue our lives as best we can.
We need to shop, communicate, and plan for every potential eventuality that may arise from this pandemic. We also need ample entertainment opportunities for the entire family or we’ll go insane with boredom.
Companies that can step up to provide these services to those sheltering at home will have a unique opportunity to build their brand’s footprint.
Okay, so you don’t control your clients budget …
If you’re reading this, chances are you are a media buyer for your client, and you don’t have control over their purse strings. Fair enough, but it’s well worth point out the opportunities that are there for the taking:
Consumer attention to online has never been higher (out of necessity)
Inventory costs 20% less
Companies that advertise during downturns outperform their competitors when the economy returns to normal
This brings me back to the Burger King campaign. While its restaurants are closed, Burger King is reminding people that its brand still exists, and is inviting them to participate in an activity that will entertain the kids and remind them why they love Le Whopper. Consumers will remember that once quarantine ends, and are likely to visit a restaurant to compare those sandwiches to the ones they made at home. It’s a great way to turn lemons into lemonade, as they say.